Australia Blog
News and notes from Google Down Under
Guest post: Australia's Mortgage Choice goes Google
Tuesday, October 20, 2009
Editor's Note: We're pleased to welcome guest blogger Peter Herrmann, solution architect, Information Technology Department, at Mortgage Choice Limited. Peter led the development of the business case to switch Mortgage Choice to Google, and is project manager and tech lead for the organization-wide deployment of Google Apps. Peter has been working with Mortgage Choice for eight years and has been involved with IT strategy, consulting to internal business units, implementation, migrations, integration and lifecycle for many systems at Mortgage Choice.
Peter has a background in messaging and collaboration technologies and still remembers his delight in getting messages to flow (in 1992) between islands of Lotus Notes, cc:Mail, MS Mail (Windows & Mac), Memo (a mainframe based email system) and MHS (from Novell) during a proof of concept integration he did for a large multinational.
Mortgage Choice
, Australia's largest independently-owned mortgage broker, was established in 1992 and operates a franchise-based business model. We have over 1,000 users operating from around 350 locations across Australia.
The Australian mortgage broking industry has undergone a period of significant change and consolidation. In this challenging environment, the ability to scale both up and out while improving our business systems and resources, along with keeping a steady cost base, is critical to growing and strengthening our business.
In IT, we are constantly challenged by the ongoing overhead of installing, upgrading, storing, supporting and maintaining installed software across a geographically dispersed environment.
Prior to our transition to
Google Apps
, we diligently kept our users' software up-to-date and met system and service SLAs, but simply meeting our service obligations does not necessarily add value! At the end of the day, after buying, running and maintaining our infrastructure and software, our capacity to really add value through innovation was constrained by resource limitations.
By late 2008, with a newly reinvigorated IT strategy taking shape, the Google Apps platform was right in focus. We developed a business case for Google Apps, focusing on the benefits of simplicity (no installed software), choice (access anywhere anytime from any Internet connected device), scalability (growth with a variable cost base) and user happiness (great user experience from modern apps evolved from massive consumer driven input).
During mid-2009, Mortgage Choice ran an initial deployment of Google Apps (Mail, Calendar and Chat) for some 70 users across the country. We used Google Sites for FAQs, feedback forums and spreadsheet forms for polls to get regular user feedback. This was used to continuously improve our change management, communication, migration and support processes and collateral.
At completion of the initial deployment, 91% of users recommended we roll-out Google Apps to the entire organisation. The results also reinforced our IT strategy imperatives to "provide the business with a technology environment that is scalable, flexible, simple to use, leverages modern and emerging technologies and provides users with choice".
Even now, as we roll out to the rest of the organization, we're seeing immediate benefits outside the original project focus of Mail, Calendar and Chat. Users are adopting other Google Apps, such as Google Docs, for collaboration in real time with co-workers and business partners. They're building forms based workflows for their business processes, and have used Google Sites and Google Video to deliver specific on-demand training websites and online manuals. This innovation is taking place organically at the initiative of users and without the requirement for traditional IT involvement or assistance. Furthermore, it has come at no additional cost and at a pace chosen by the initiators.
Since we've
"gone Google"
, we are seeing tangible benefits from adopting Google Apps across the organisation and we expect this to increase as our people - an increasingly mobile workforce - leverage the platform further in future.
Posted by Peter Herrmann, solution architect, Information Technology Department, Mortgage Choice Limited
Labels
20%
3D
AdSense
AdWords
AdWords Express
Agencies
agencies adwords TV
Analytics
android
announcements
antarctica
App Marketplace
apps
art
Australia
Australian IT
big data
Big Query
blogging
blogs
books
broadband
business
calendar
campaign management
careers
CeBIT
chrome
Chromebox
cloud computing
competition
computer science
conversion tracking
creativity
currents
cyber safety
cycling
dashboard
Developer Day
developers
digital advertising
digital economy
Display
display ads
Doodles
drive
ebooks
education
Election
energy
enhanced campaigns
Enterprise
entrepreneurship
environment
Equatorgate
Fairfax
film
filtering
G'day Google
Getting Aussie Business Online
Gmail
gone google
gonegoogle
google
Google App Engine
Google Apps
Google Apps for Business
Google Apps for Education
Google Art Project
Google Australia
Google Chrome
Google Code
Google docs
Google Drive
Google Earth
google maps
Google Places
google play
Google Search
Google Serve
Google Sites
Google Talk
Google Trends
Google+
Googlers and culture
government
green
Guest blogger
guest speakers
Hangouts
HR
iGoogle
information
innovation
internet
internet industry
IT
Julia Gillard
language
life
local
maps
measurement
media industry
mobile
Moderator
movies
music
navigation
NBN
netball
new features
news
NGEN
non-profit
online advertising
online safety
open government
open source
Partnerships
picasa
play
Policy
politics
prime minister
privacy
prizes
PSI
publishers
puppies
real estate
Reception
recruitment
removals
rentals
reporting
research
Running
scholarships
schools
science
search
search ads
Security
shopping
sitelinks
sketchup
small business
smartphones
SMB
street view
student programs
students
Stupid Google employee tricks
Summer of Code
Support
survey
sydney
symphony
tablet
technology
Themes
tips
training
transit
translate
transparency
transport
Universities
vault
voicesearch
Wave
women
workplace culture
YouTube
YouTube Live
zeitgeiest
Archive
2018
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2016
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2015
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
2014
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2011
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2010
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2009
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2008
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2007
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Feed
Google
on
Follow @googledownunder
Give us feedback in our
Product Forums
.
