Australia Blog
News and notes from Google Down Under
AAPT’s journey to going Google
Tuesday, November 3, 2009
(Editor's note: This is a guest post by AAPT COO David Yuile)
As a challenger telco in the competitive Australian market,
AAPT
has worked closely with Google in the past couple of years to get the most out of the technology opportunities available to us - using search in smarter ways, and using
Google Maps
and
Google Earth
when it has made sense as a way to better visualise and plan our operations and communications with customers. These decisions were easy – Google’s technology was leading the way, and we were committed to being at the cutting edge. The decision to
‘go Google’
for our internal IT infrastructure was a tougher decision at a philosophical level than a technical one, because it fundamentally concerned a new way of working within enterprises, but it’s a decision we haven’t regretted. Let me tell you about our journey to go Google.
Feasibility phase
The first, and perhaps most fundamental question we had to answer was around how much control we would have when we adopted more open, social collaborative methods rather than more traditional enterprise methods. The breakthrough for us was in realising that both worlds can exist and people will use the methods that best suit them. With this decision made, we quickly moved on to what the business case would be and what benefits we would gain.
Most of the tangible benefits were in the Gmail and storage arena. However, we were rolling out only
Google Video and Google Sites
in our ‘Phase 1’, with a view that Gmail would quickly follow. We resolved that Phase 1 was “strategic’ (a euphemism for ‘gut feel’) and would significantly contribute to a more engaged (and hence productive) workforce.
15 days before go-live:
With the business case approved, we moved into implementation mode. Firstly we had to convince our security guys that we were all still safe, and then we started to tackle the old “single sign on” chestnut, believing firmly that we need to embrace ease-of-use as a core principle for this and many other things. It was a really interesting experience, as along with Google we were really educating our security guys on the robustness and security of the cloud, a new area for them.
Next, we moved into the test phase, with about 20 of us. Here, we picked up and solved a few minor issues, such as firewall and monitoring configuration which were pretty confused with the sudden increase in video traffic!
While all this technical stuff was going on, we were busy working away on the “how-we-launch” part and what should the landing page should look like. In line with our internal philosophy to keep things simple and straight-forward, we used a basic landing page and worked on the premise that many people were already familiar with the technology and/or it was so intuitive that little or no training was required. We decided a company-wide announcement and restatement of the internal internet usage policy would suffice.
Perhaps the hardest part of all was preparing the welcome video for the landing page, as I became stuck in the retake loop and ended up trying to use video editor to tidy it…which then chewed up inordinately large amounts of time. Suddenly, the penny dropped and I realised I had forgotten it was meant to be easy to use and it was not meant to be studio quality.
Day of launch
We went live with 1,300 users and, even as I was trying to upload my second video at 7.30am, I realised that several people had already hit the landing page and watched the video. More impressive is that I’m still getting feedback and comments from people about what I post. I think this whole ‘engagement’ thing must be working …
Day 15 after launch
We’ve had loads of videos and sites popping up around all sorts of topics that I never knew about. Personally, I’m sucked in hook, line and sinker with video updates, which are proving a much simpler and quicker way to spread the word (or am I just really saying it saves me writing it down?!).
We’re now looking forward to the next stage, which we’re aiming to accelerate into Phase 2 (Gmail).
Posted by David Yuile, COO, AAPT
Labels
20%
3D
AdSense
AdWords
AdWords Express
Agencies
agencies adwords TV
Analytics
android
announcements
antarctica
App Marketplace
apps
art
Australia
Australian IT
big data
Big Query
blogging
blogs
books
broadband
business
calendar
campaign management
careers
CeBIT
chrome
Chromebox
cloud computing
competition
computer science
conversion tracking
creativity
currents
cyber safety
cycling
dashboard
Developer Day
developers
digital advertising
digital economy
Display
display ads
Doodles
drive
ebooks
education
Election
energy
enhanced campaigns
Enterprise
entrepreneurship
environment
Equatorgate
Fairfax
film
filtering
G'day Google
Getting Aussie Business Online
Gmail
gone google
gonegoogle
google
Google App Engine
Google Apps
Google Apps for Business
Google Apps for Education
Google Art Project
Google Australia
Google Chrome
Google Code
Google docs
Google Drive
Google Earth
google maps
Google Places
google play
Google Search
Google Serve
Google Sites
Google Talk
Google Trends
Google+
Googlers and culture
government
green
Guest blogger
guest speakers
Hangouts
HR
iGoogle
information
innovation
internet
internet industry
IT
Julia Gillard
language
life
local
maps
measurement
media industry
mobile
Moderator
movies
music
navigation
NBN
netball
new features
news
NGEN
non-profit
online advertising
online safety
open government
open source
Partnerships
picasa
play
Policy
politics
prime minister
privacy
prizes
PSI
publishers
puppies
real estate
Reception
recruitment
removals
rentals
reporting
research
Running
scholarships
schools
science
search
search ads
Security
shopping
sitelinks
sketchup
small business
smartphones
SMB
street view
student programs
students
Stupid Google employee tricks
Summer of Code
Support
survey
sydney
symphony
tablet
technology
Themes
tips
training
transit
translate
transparency
transport
Universities
vault
voicesearch
Wave
women
workplace culture
YouTube
YouTube Live
zeitgeiest
Archive
2020
Jan
2019
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2018
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2016
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2015
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
2014
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2013
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2011
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2010
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2009
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2008
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2007
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Feed
Follow @googledownunder
Give us feedback in our
Product Forums
.
