Official Google Australia Blog: Introducing Helpouts: Help when you need it over live video

Introducing Helpouts: Help when you need it over live video

Thursday, November 7, 2013

What if getting help for a computer glitch, a leaky pipe, or a homework problem were as easy as clicking a button? What if you could connect via real-time video to a music teacher or a yoga instructor from the comfort of your home? What if you could get someone knowledgeable to get you “unstuck” when you really need it?
This week, we’re announcing Helpouts—a new way to get and give help over live video. Our goal is simple: help people help each other. We want to use the convenience and efficiency of the web to enable everyone, no matter where they are or what time it is, to easily connect with someone who can help.
Help might be a quick answer to a problem you’re having right now, like how to fix your garage door, or how to remove a computer virus; or it might be guidance completing a project, like building a deck. It might be learning a new skill, like how to speak conversational French or how to draw cartoons; or it might be general advice on how to improve your fitness or your writing (I could use this right now).
With Helpouts, you can choose who you get help from based on their qualifications, their availability, their price, their ratings and reviews. You can connect instantly or book in advance.
Here in Australia, you can find folks from Kip McGrath, an education and learning centre, to help out with any homework questions; you can chat with tech experts, Geeks2U, for help with IT issues; or connect with the connoisseurs at Savour, a chocolate and patisserie school, to assist with making the perfect dessert. You can of course contact Helpouts providers from all corners of the globe as well.
Once you’re in a Helpout, you can do more than just talk—you can share your computer screen, collaboratively edit a presentation, or record your Helpout. And if the experience doesn’t meet your expectations, we offer a full money back guarantee.
Today is just the beginning. We’re starting small and in a few categories. The number of people giving help on Helpouts and the type of help available will grow over time. Helpouts may not be suitable for every occasion, and it will take time to get used to interactions via real time video. We hope that the efficiency, convenience and global reach of Helpouts will make people’s lives easier in the long term.
We hope you’ll give Helpouts a try and give us your feedback through ratings and reviews, or talk to us on Google+,Twitter or Facebook. And if you’re interested in giving help on Helpouts yourself, let us know. It’s time to make getting good help a whole lot easier.
Posted by Udi Manber, VP Engineering